The Customer:

A central bank in Europe

The Challenge:

The central bank felt the need for re-engineering its processes in the context of it migrating to a new software product for its back office. The bank defined the objective for the Business Process Re-engineering (BPR) assignment as follows:

"Rationalize our processes through a change in the way we do things, and achieve significant improvement in our outputs, with the aid of the new system."

Solution offered:

i-flex advised the bank that this opportunity be used not merely for a fitment of processes to the product but also for a fundamental and comprehensive re-look at the process flows and controls.

i-flex and the bank together defined the scope of the project, setting a clear boundary and avoiding any potential for "scope-creep". The areas covered were called "Core-Scope Nucleus", which included -

 banking operations

 investment management

 settlements

 audit

 management information systems

i-flex conducted four workshops, each workshop representing a milestone in the BPR process. The entire assignment was organized and executed in the following stages:

	formulate a model of the existing processes
	identify inputs and outputs for each process center
	study the concepts and operation of controls in existing processes
	re-define the concepts and operation of controls for the re-designed processes
	re-design of process flows
	final recommendations to the management of the bank

Customer benefits:

The BPR exercise was part of the overall business strategy of the bank and has resulted in:

	a comprehensive re-working of the processes to achieve optimal outputs
	process alignment to the new software solution
	timely and efficient information exchange across various process centers in the bank
	efficient management information systems